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Empathy is the ability to recognize and understand the emotions of the others. While for some people it is very natural and intuitive to understand others feelings by imagining themselves in the situation of the others, for others it might be more difficult to put themselves in the shoes of the others. And again – empathy is a skill and it can be developed and practiced.
Practice! – It’s not easy when in a conflict situation. It might be that we are anxious or not able to express how we feel. Doing a small exercise of recognizing your own emotions and also the emotions of the other person could be a first step in solving the problem. Here a set of questions that could support you in this process of being more aware of your own and the other person’s emotions.
Describe a situation, a problem you had with another person. What happened? Recall the details.
Now look at the situation from 2 perspectives – yourself, and the other person.
| Me | The other person |
|
How did I feel in this particular situation? List the emotions you had |
How did they feel in the situation? List the emotions the other person might have had |
| What were the reasons for these emotions? What caused you to feel this way? | What were the reasons for their emotions? |
| How did you express your emotions? How did you manage your emotions? | How did they express their emotions? How did they manage their emotions? |
With the awareness of emotions, what could you have done to manage the situation better? What can you do now to improve your response in a situation?
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